Policies

RETURN POLICY:

Off the shelf instruments have a 15 day return window and trial period.  Instruments must be returned in the same condition they are sent.  Any damage, including wear and tear, may render the item unable to be returned.  Abused instruments are not returnable.  Customer will be responsible for return shipping costs.  Built to order instruments are non-refundable due to the nature of personalization.  If you would like to try something that is not shown as in stock, please email us.  Built-to-Order trails are granted at the discretion of staff.

 

WARRANTY:

EVL Instruments come with a 1 year warranty from structural defects in material and craftsmanship.  Neglect, misuse, as well as wear and tear are not covered.  So please take care of your instrument responsibly.  Pickups are warranted by the original manufacturer.

 

SHIPPING:

Domestic shipping is sent via FedEx with signature required.  For international orders we are happy to work together to determine a safe and cost effective method of shipment for your location using FedEx International or USPS Priority International.  International shipments may be subject to customs, duties, or other taxes which are to be the responsibility of the customer.

 

ORDERING:

For custom orders, please contact us.  Once we have an understanding of what you’re looking for, you will receive an quote and electronic invoice.  Custom builds require a 50% deposit to be paid to start the build process.  The remaining 50% balance and shipping costs will be invoiced at the completion of the build, prior to shipping.  Customers may also choose to checkout via our website.  
Due to constantly changing inventory, our stock may not be 100% accurate.  Please call or message us to confirm if an item is urgently needed.

 

ENVIRONMENTAL COMMITMENT:

We work to ensure that our products and components have a minimal impact on the environment. We believe in sourcing our lumber and components from sustainable suppliers, with an emphasis on staying local when possible. For this reason we are phasing out the use of ebony in our instruments, as it is an endangered species.  By encouraging the use of alternative and sustainably sourced woods, our goal is to ensure that future generations are still able to enjoy a well-preserved forest ecosystems as well as great electric violins.