Policies

RETURN POLICY:

Off the shelf instruments have a 15 day return window.  Instruments must be returned in the same condition they are sent.  Any damage, including wear and tear, will be deducted from the amount returned.  Abused instruments are not returnable.  Custom will be responsible for return shipping costs.  All built to order instruments are non-refundable.  

 

WARRANTY:

EVL Instruments come with a 1 year warranty from structural defects in material and craftsmanship.  Neglect, misuse, as well as wear and tear are not covered.  So please take care of your instrument responsibly.  Pickups are warranted by the original manufacturer.  

 

ORDERING:

For custom orders, please email us.  Once we have an understanding of what you're looking for, you will receive an quote and electronic invoice.  Custom builds require a 50% deposit to be paid to start the build process.  The remaining 50% balance and shipping costs will be invoiced at the completion of the build, prior to shipping.